chatbot.css
#sm-chat-root * {
  box-sizing: border-box;
}
#sm-chat-root {
--red: #0674c1;
--bg: #ffffff;
--panel: #f7f7f7;
--text: #36393e;
--muted: #7a8291;
--user: #eceff2;
--border: #dfe3e8;
--chip: #ffffff;
--chip-border: #d7dce2;
--mw-text-secondary: #cbd5e1;
--mw-success-soft: #10b981;
--mw-primary-soft: #638ac5;
--mw-primary-soft-light: #133f70;
    --light-color:#1a82bb;
    --light2-color:#4db8e8;
}

#sm-chat-root .open-chat-btn {
  border: none;
  background:linear-gradient(90deg, #0067C0 0%, #0078D4 35%, #00A6ED 100%);
  background-size: 200% 200%;
  color: #fff;
  padding: 13px 22px 13px 16px;
  border-radius: 56px;
  font-family: inherit;
  font-size: clamp(12px, 2vw, 15px);
  font-weight: 600;
  cursor: pointer;
  box-shadow:
    0 8px 32px rgba(0,102,154,0.40),
    0 2px 8px rgba(0,102,154,0.20),
    inset 0 1px 0 rgba(255,255,255,0.22);
  transition: transform .35s cubic-bezier(.22,1,.36,1), box-shadow .3s, background-position .4s;
  animation: sm-zoomIn 0.4s ease-out, sm-heartbeat 2s 0.5s infinite;
  position: fixed;
  bottom: 20px;
  right: 20px;
  display: flex;
  justify-content: start;
  align-items: center;
  gap: 12px;
  z-index: 9998;
  -webkit-tap-highlight-color: transparent;
  touch-action: manipulation;
}

#sm-chat-root .open-chat-btn:hover {
  transform: translateY(-5px) scale(1.03);
  box-shadow: 0 18px 48px rgba(0,102,154,0.46), 0 4px 14px rgba(0,102,154,0.25);
  background-position: right center;
}

#sm-chat-root .open-chat-btn:active {
  transform: scale(.96);
}

#sm-chat-root .fab-icon-wrap {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: rgba(255,255,255,0.20);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: background .3s;
}

#sm-chat-root .open-chat-btn:hover .fab-icon-wrap {
  background: rgba(255,255,255,0.30);
}

#sm-chat-root .fab-icon-wrap svg {
  width: 19px;
  height: 19px;
  stroke: #fff;
  fill: none;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
}

#sm-chat-root .fab-label-wrap {
  line-height: 1.25;
}

#sm-chat-root .fab-sub-label {
  display: block;
  font-size: 10px;
  font-weight: 400;
  opacity: .78;
  letter-spacing: .03em;
  margin-top: 2px;
}

#sm-chat-root .chat-icon_Web_Concierge {
  display: none; /* sostituito da fab-icon-wrap */
}
@keyframes fabIn {
  from{opacity:0;transform:translateY(24px) scale(.88)}
  to  {opacity:1;transform:translateY(0)    scale(1)}
}
@keyframes blink {
  0%,100%{opacity:1;transform:scale(1)}
  50%{opacity:.35;transform:scale(.72)}
}
#sm-chat-root .chat-modal {
position: fixed;
inset: 0;
background: rgba(20, 24, 31, 0.35);
display: none;
align-items: center;
justify-content: center;
padding: 18px;
z-index: 999;
}

#sm-chat-root .chat-modal.active {
display: flex;
}

#sm-chat-root .chat-modal.align-end {
    justify-content: flex-end;
    align-items: flex-end;
    padding-bottom: 20px;
    padding-right: 18px;
}

#sm-chat-root .chat-window {
width: 85%;
height: min(790px, calc(100vh - 36px));
background: var(--bg);
border-radius: 16px;
overflow: hidden;
box-shadow: 0 16px 50px rgba(0, 0, 0, 0.22);
position: relative;
display: flex;
flex-direction: column;
transition: width 0.28s ease, height 0.28s ease, border-radius 0.28s ease;
}

#sm-chat-root .chat-window.compact {
width: min(500px, 100%);
height: min(750px, calc(100vh - 36px));
border-radius: 18px;
}

#sm-chat-root .topbar {
height: 72px;
min-height: 72px;
background: linear-gradient(90deg, #0067C0 0%, #0078D4 35%, #00A6ED 100%);
position: relative;
flex-shrink: 0;
display: flex;
align-items: center;
padding: 0 16px;
}

#sm-chat-root .header-status {
display: flex;
align-items: center;
gap: 8px;
margin-left: 90px;
}

#sm-chat-root .web-assist-header {
position: relative;
left: auto;
top: auto;
transform: none;
display: flex;
align-items: baseline;
gap: 5px;
color: #fff;
white-space: nowrap;
}

#sm-chat-root .web-assist-header span {
font-size: 19px;
font-weight: 700;
color: #ffffff;
letter-spacing: -0.3px;
}

#sm-chat-root .web-assist-header i {
font-size: 14px;
color: var(--mw-text-secondary);
font-style: italic;
font-weight: 400;
}

#sm-chat-root .status-indicator {
display: inline-flex;
align-items: center;
margin-left: 8px;
}

#sm-chat-root .status-dot {
width: 8px;
height: 8px;
background: var(--mw-success-soft);
border-radius: 50%;
animation: sm-mw-pulse 2s ease-in-out infinite;
box-shadow: 0 0 0 0 rgba(16, 185, 129, 0.7);
}


@keyframes sm-mw-pulse {
    0%,
    100% {
        opacity: 1;
        box-shadow: 0 0 0 0 rgba(16, 185, 129, 0.7);
    }

    50% {
        opacity: 0.8;
        box-shadow: 0 0 0 6px rgba(16, 185, 129, 0);
    }
}

#sm-chat-root .window-actions {
position: absolute;
right: 18px;
top: 50%;
transform: translateY(-50%);
display: flex;
align-items: center;
gap: 3px;
color: #fff;
font-size: 18px;
}

.mwc-panel-mode-sources-icon {
    stroke: #7A8FA6;
}

#sm-chat-root .window-actions button {
border: none;
background: transparent;
color: #fff;
font-size: 18px;
cursor: pointer;
width: 30px;
height: 30px;
border-radius: 50%;
display: inline-flex;
align-items: center;
justify-content: center;
}

#sm-chat-root .toggle-btn-mobile {
display: none;
}

#sm-chat-root .toggle-btn-desktop {
display: inline-flex;
width: 18px;
height: 18px;
flex-shrink: 0;
}

#sm-chat-root .swap-panels-btn svg {
width: 18px;
height: 18px;
}

#sm-chat-root .chat-window.compact .swap-panels-btn {
display: none;
}


#sm-chat-root .bot-avatar {
position: absolute;
left: 18px;
top: 28px;
width: 78px;
height: 78px;
border-radius: 50%;
background: #fff;
border: 4px solid #006eb9;
display: flex;
align-items: center;
justify-content: center;
z-index: 3;
}

#sm-chat-root .circular-text {
position: absolute;
width: 92px;
height: 92px;
left: 50%;
top: 54%;
transform: translate(-50%, -50%);
pointer-events: none;
overflow: visible;
}

#sm-chat-root .circle-text-style {
fill: #006eb9;
font-size: 8px;
font-weight: 600;
letter-spacing: 1.6px;
opacity: 0.85;
}

#sm-chat-root .bot-avatar .face {
width: 65px;
height: 65px;
border-radius: 50%;
position: relative;
overflow: hidden;
}

#sm-chat-root .bot-avatar .face img {
width: 60px;
height: 60px;
object-fit: contain;
display: block;
}

#sm-chat-root .privacy-note {
padding: 0px 18px 8px;
text-align: center;
font-size: 13px;
line-height: 1.45;
color: #5e6470;
flex-shrink: 0;
}

#sm-chat-root .privacy-note a {
color: #5e6470;
text-decoration: underline;
}

#sm-chat-root .chat-window.compact .privacy-note {
font-size: 12px;
}

#sm-chat-root .chat-body {
flex: 1;
min-height: 0;
overflow-y: auto;
padding: 40px 20px 22px;
scroll-behavior: smooth;
}

#sm-chat-root .chat-body::-webkit-scrollbar {
width: 8px;
}

#sm-chat-root .chat-body::-webkit-scrollbar-thumb {
background: #b2b2b2;
border-radius: 999px;
}

#sm-chat-root .assistant-row {
display: flex;
align-items: flex-start;
}

#sm-chat-root .welcome-card {
max-width: 100%;
width: 100%;
background: var(--panel);
border: 1px solid var(--border);
border-radius: 16px;
box-shadow: 0 2px 10px rgba(0, 0, 0, 0.06);
padding: 16px 16px 12px;
color: var(--text);
}

#sm-chat-root .welcome-title {
font-size: 15px;
font-weight: 700;
color: #13233b;
margin-bottom: 10px;
display: flex;
align-items: center;
gap: 8px;
}

#sm-chat-root .welcome-text,
#sm-chat-root .welcome-footer {
font-size: 15px;
line-height: 1.55;
color: #1b2d47;
}

#sm-chat-root .welcome-text {
margin-bottom: 14px;
}

#sm-chat-root .service-list {
list-style: disc;
margin-bottom: 14px;
color: #1d2633;
padding: 0;
}

#sm-chat-root .service-list li {
padding: 10px 0;
border-bottom: 1px solid #dcdfe4;
font-size: 15px;
}

#sm-chat-root .message {
max-width: 100%;
padding: 14px 25px;
border-radius: 12px;
font-size: 14px;
line-height: 1.55;
box-shadow: 0 3px 12px rgba(0, 0, 0, 0.10);
word-break: break-word;
}

#sm-chat-root .message-group {
display: flex;
flex-direction: column;
padding: 5px;
}

#sm-chat-root .message.bot {
color: var(--text);
    border-bottom-left-radius: 4px;
    background: rgba(212, 221, 227, 0.28);
    border-width: 1px;
    border-style: solid;
    border-color: rgba(0, 102, 154, 0.14);
    border-image: initial;
width: 100%;

}

#sm-chat-root .message.user {
background: #d4dde347;
    color: var(--text);
    border: 1px solid rgba(0, 102, 154, 0.14);
margin-left: auto;
max-width: min(360px, 75%);
}

#sm-chat-root .operator-joined-divider {
display: flex;
align-items: center;
gap: 10px;
margin: 8px 0 12px;
color: #7a8fa6;
font-size: 12px;
font-weight: 600;
}

#sm-chat-root .operator-joined-divider::before,
#sm-chat-root .operator-joined-divider::after {
content: "";
height: 1px;
flex: 1;
background: rgba(0, 102, 154, 0.18);
}

#sm-chat-root .operator-joined-divider span {
white-space: nowrap;
}

#sm-chat-root .operator-row {
display: flex;
align-items: flex-end;
gap: 10px;
justify-content: flex-start;
margin-bottom: 4px;
}

#sm-chat-root .operator-icon {
width: 34px;
height: 34px;
border-radius: 50%;
background: linear-gradient(145deg, #00669a 0%, #1a82bb 100%);
color: #fff;
display: inline-flex;
align-items: center;
justify-content: center;
flex: 0 0 34px;
}

#sm-chat-root .operator-icon svg {
width: 18px;
height: 18px;
stroke: currentColor;
fill: none;
stroke-width: 1.9;
stroke-linecap: round;
stroke-linejoin: round;
}

#sm-chat-root .message.operator {
max-width: min(390px, 82%);
color: #15364a;
border: 1px solid  rgba(0, 102, 154, 0.14);
    background: aliceblue;
border-bottom-left-radius: 4px;
}

#sm-chat-root .message-meta.operator {
margin-left: 44px;
margin-top: 6px;
color: #7a8fa6;
}

#sm-chat-root .message-meta {
display: flex;
align-items: center;
gap: 8px;
margin-top: 10px;
flex-wrap: wrap;
margin-left: 10px;
}

#sm-chat-root .message-meta.bot-meta {
margin-left: 52px;
margin-top: 8px;
}

#sm-chat-root .message-meta.right {
justify-content: flex-end;
margin-right: 52px;
margin-left: 0;
}

#sm-chat-root .time {
font-size: 12px;
color: var(--muted);
}

#sm-chat-root .copy-btn {
border: none;
background: none;
color: #495467;
font-size: 12px;
line-height: 1;
padding: 5px 6px;
margin-left: 2px;
cursor: pointer;
display: inline-flex;
align-items: center;
justify-content: center;
min-width: 30px;
min-height: 26px;
}

#sm-chat-root .copy-btn.copied {
color: #495467;
background: none;
}

#sm-chat-root .suggested-questions,
#sm-chat-root .suggested-services {
margin-top: 10px;
display: flex;
flex-wrap: wrap;
gap: 8px;
max-width: min(680px, 82%);
}

#sm-chat-root .suggestion-chip {
display: block;
width: 100%;
text-align: left;
padding: 10px 14px;
margin-bottom: 8px;
border-radius: 10px;
border: none;
background: #e9edf5;
color: #1f2d3d;
font-size: 13px;
cursor: pointer;
transition: all 0.2s ease;
}

#sm-chat-root .suggestion-chip:hover {
background: #f3f5f8;
border-color: #c8d0da;
}

#sm-chat-root .input-bar {
flex-shrink: 0;
min-height: 64px;
border-top: 1px solid #e5e5e5;
display: flex;
align-items: flex-end;
gap: 12px;
padding: 10px 16px;
}

#sm-chat-root .chat-input {
flex: 1;
height: 42px;
max-height: 150px;
border: 1px solid #d8dce3;
border-radius: 21px;
padding: 10px 16px;
font-size: 15px;
outline: none;
background: #fff;
resize: none;
overflow-y: auto;
line-height: 1.4;
box-sizing: border-box;
scrollbar-width: none;
-ms-overflow-style: none;
}

#sm-chat-root .chat-input::-webkit-scrollbar {
display: none;
}

#sm-chat-root .chat-input::placeholder {
color: #9aa3b7;
}

#sm-chat-root .send-btn {
width: 42px;
height: 42px;
border-radius: 50%;
border: none;
    background: linear-gradient(90deg, #0067c0 0%, #0078D4 35%, #00A6ED 100%);
position: relative;
flex-shrink: 0;
cursor: pointer;
}

#sm-chat-root .send-btn::before {
content: "";
position: absolute;
left: 50%;
top: 50%;
width: 12px;
height: 12px;
border-left: 3px solid #fff;
border-top: 3px solid #fff;
transform: translate(-50%, -25%) rotate(45deg);
}

#sm-chat-root .typing-indicator {
display: inline-flex;
gap: 6px;
align-items: center;
padding: 0;
background: transparent;
border-radius: 18px;
max-width: fit-content;
position: relative;
}

#sm-chat-root .typing-indicator span {
width: 6px;
height: 6px;
background: #555;
border-radius: 50%;
display: inline-block;
animation: sm-typingBounce 1.4s infinite ease-in-out;
}

#sm-chat-root .typing-indicator span:nth-child(1) {
animation-delay: 0s;
}

#sm-chat-root .typing-indicator span:nth-child(2) {
animation-delay: 0.2s;
}

#sm-chat-root .typing-indicator span:nth-child(3) {
animation-delay: 0.4s;
}

@keyframes sm-typingBounce {

0%,
80%,
100% {
transform: scale(0.5);
opacity: 0.4;
}

40% {
transform: scale(1);
opacity: 1;
}
}

#sm-chat-root .answer-box {
display: inline;
}

#sm-chat-root .highlight {
font-weight: 700;
}

#sm-chat-root .ref-badge {
display: inline-flex;
align-items: center;
justify-content: center;
width: 20px;
height: 20px;
background-color: #e4e4e7;
color: #52525b;
border-radius: 50%;
font-size: 11px;
font-weight: 600;
margin: 0 2px;
cursor: pointer;
transition: background-color 0.2s;
vertical-align: middle;
}

#sm-chat-root .ref-badge:hover {
background-color: #d1d5db;
color: #18181b;
}

#sm-chat-root #ref-popup {
position: absolute;
z-index: 99999;
display: none;
background: #fff;
border: 1px solid #e4e4e7;
border-radius: 10px;
box-shadow: 0 4px 20px rgba(0, 0, 0, 0.12);
padding: 12px 16px;
min-width: 240px;
max-width: 320px;
}

#sm-chat-root #ref-popup.active {
display: block;
}

#sm-chat-root .ref-popup-num {
font-size: 11px;
font-weight: 700;
color: #a1a1aa;
margin-bottom: 4px;
text-transform: uppercase;
letter-spacing: 0.05em;
}

#sm-chat-root .ref-popup-label {
font-size: 12px;
color: #64748b;
margin-bottom: 4px;
}

#sm-chat-root .ref-popup-title {
font-size: 13px;
font-weight: 600;
color: #18181b;
margin-bottom: 8px;
line-height: 1.4;
word-break: break-word;
}

#sm-chat-root .ref-popup-url {
font-size: 12px;
color: #6366f1;
text-decoration: none;
word-break: break-all;
}

#sm-chat-root .ref-popup-url:hover {
text-decoration: underline;
}

#sm-chat-root .chat-modal.align-end {
justify-content: flex-end;
}

#sm-chat-root .typing-row {
display: flex;
justify-content: flex-start;
margin: 10px 0;
}

#sm-chat-root .typing-indicator {
display: flex;
align-items: center;
gap: 6px;
padding: 10px 14px;
border: 1px solid #e5e7eb;
border-radius: 18px;
background: #f9fafb;
box-shadow: 0 2px 8px rgba(0, 0, 0, 0.05);
width: fit-content;
}

#sm-chat-root .typing-indicator span {
width: 7px;
height: 7px;
background: #6b7280;
border-radius: 50%;
display: inline-block;

animation: sm-typingBounce 1.2s infinite ease-in-out;
}

#sm-chat-root .typing-indicator span:nth-child(2) {
animation-delay: 0.2s;
}

#sm-chat-root .typing-indicator span:nth-child(3) {
animation-delay: 0.4s;
}

@keyframes sm-typingBounce {

0%,
80%,
100% {
transform: translateY(0);
opacity: 0.4;
}

40% {
transform: translateY(-4px);
opacity: 1;
}
}

#sm-chat-root .copy-btn svg {
width: 14px;
height: 14px;
fill: currentColor;
}

#sm-chat-root .suggested-questions,
#sm-chat-root .suggested-services {
margin-top: 10px;
display: flex;
flex-wrap: wrap;
gap: 8px;
max-width: min(680px, 82%);
}

#sm-chat-root .suggestion-chip {
border: 1px solid var(--chip-border);
background: var(--chip);
color: #334155;
border-radius: 999px;
padding: 9px 12px;
font-size: 13px;
cursor: pointer;
transition: background 0.2s ease, border-color 0.2s ease;
}

#sm-chat-root .suggestion-chip:hover {
background: #f3f5f8;
border-color: #c8d0da;
}

#sm-chat-root .answer-box {
display: inline;
}

#sm-chat-root .highlight {
font-weight: 700;
}

#sm-chat-root .ref-badge {
display: inline-flex;
align-items: center;
justify-content: center;
width: 20px;
height: 20px;
background-color: #c6d9ec;
color: #52525b;
border-radius: 50%;
font-size: 11px;
font-weight: 600;
margin: 0 2px;
cursor: pointer;
transition: background-color 0.2s;
vertical-align: middle;
}

#sm-chat-root .suggestion-chip {
border: 1px solid #ddd;
padding: 8px 12px;
border-radius: 20px;
background: #fff;
cursor: pointer;
transition: all 0.2s ease;
}

#sm-chat-root .suggestion-chip.active {
border: 1px solid #94a7c9;
background: #eff6ff;
}

#sm-chat-root .ref-badge:hover {
background-color: #d1d5db;
color: #18181b;
}

#sm-chat-root #ref-popup {
position: absolute;
z-index: 99999;
display: none;
background: #fff;
border: 1px solid #e4e4e7;
border-radius: 10px;
box-shadow: 0 4px 20px rgba(0, 0, 0, 0.12);
padding: 12px 16px;
min-width: 240px;
max-width: 320px;
}

#sm-chat-root #ref-popup.active {
display: block;
}

#sm-chat-root .ref-popup-num {
font-size: 11px;
font-weight: 700;
color: #a1a1aa;
margin-bottom: 4px;
text-transform: uppercase;
letter-spacing: 0.05em;
}

#sm-chat-root .ref-popup-label {
font-size: 12px;
color: #64748b;
margin-bottom: 4px;
}

#sm-chat-root .ref-popup-title {
font-size: 13px;
font-weight: 600;
color: #18181b;
margin-bottom: 8px;
line-height: 1.4;
word-break: break-word;
}

#sm-chat-root .ref-popup-url {
font-size: 12px;
color: #6366f1;
text-decoration: none;
word-break: break-all;
}

#sm-chat-root .ref-popup-url:hover {
text-decoration: underline;
}

#sm-chat-root .chat-window.expanded .chat-and-booking {
display: flex;
flex-direction: row;
}

#sm-chat-root .chat-window.expanded #bookingPanel {
display: flex;
}

#sm-chat-root .chat-and-booking {
display: flex;
flex-direction: column;
flex: 1;
overflow: hidden;
}

#sm-chat-root .chat-main {
display: flex;
flex-direction: column;
flex: 1;
overflow: hidden;
min-width: 0;
}

#sm-chat-root .booking-panel {
display: none;
flex-direction: column;
width: 300px;
flex-shrink: 0;
border-left: 1px solid rgba(0, 0, 0, 0.1);
background: #fff;
}

#sm-chat-root .booking-panel-header {
display: flex;
align-items: center;
gap: 8px;
padding: 6px 0px 0px 7px;
height: 46px;
min-height: 46px;
background: #fff;
color: #000;
font-size: 13px;
font-weight: 600;
flex-shrink: 0;
border-bottom: 1px solid #dcdfe4;
position: relative;
margin-top:11px;
}

#sm-chat-root .booking-panel-header>span {
flex: 1;
text-align: center;
}

#sm-chat-root .booking-panel-header .iframe-expand-btn {
border-left: none;
width: 30px;
height: 30px;
border-radius: 6px;
}

#sm-chat-root .booking-panel-body {
flex: 1;
display: flex;
flex-direction: column;
overflow: hidden;
}

#sm-chat-root .calendly-inline-widget {
flex: 1;
min-height: 0;
}

#sm-chat-root .booking-panel {
display: none;
flex-direction: column;
width: 25%;
flex-shrink: 0;
border-left: 1px solid rgba(0, 0, 0, 0.1);
background: #fff;
}

#sm-chat-root .chat-window.expanded .booking-panel {
display: flex;
}

#sm-chat-root .booking-panel-close-btn {
display: none;
font-size: 15px;
}

#sm-chat-root .mwc-row {
display: flex;
align-items: center;
cursor: pointer;
padding: 6px 8px;
transition: background 0.2s ease;
}

#sm-chat-root .mwc-dot {
width: 5px;
height: 5px;
border-radius: 50%;
background: #1a1a1a;
flex-shrink: 0;
}

#sm-chat-root .mwc-label {
font-size: 13.5px;
font-weight: 400;
color: #1a1a1a;
letter-spacing: -0.01em;
margin-left: 14px;
transition: transform 0.18s ease;
flex: 1;
}

#sm-chat-root .suggested-questions,
#sm-chat-root .suggested-services {
padding: 10px 0;
}

#sm-chat-root .suggested-header {
display: flex;
align-items: center;
gap: 6px;
font-size: 13px;
color: #0a5c84;
}

#sm-chat-root .suggested-header svg {
color: #0a5c84;
}

#sm-chat-root .suggestion-chip:hover {
background: #dde3ee;
}

#sm-chat-root .booking-panel-body {
position: relative;
}

#sm-chat-root .booking-loader {
position: absolute;
top: 0;
left: 0;
right: 0;
bottom: 0;
display: flex;
align-items: center;
justify-content: center;
flex-direction: column;
background: rgba(255, 255, 255, 0.7);
backdrop-filter: blur(2px);
z-index: 10;
}

#sm-chat-root .spinner {
width: 36px;
height: 36px;
border: 3px solid #dce3ef;
border-top: 3px solid #4a6cf7;
border-radius: 50%;
animation: sm-spin 0.8s linear infinite;
margin-bottom: 10px;
}

@keyframes sm-spin {
to {
transform: rotate(360deg);
}
}

#sm-chat-root.booking-loader span {
font-size: 13px;
color: #5b6b8c;
}

#sm-chat-root #privacyText {
font-style: italic;
color: #94a3b8;
}

#sm-chat-root .privacy-note .powered-link {
font-weight: 600;
text-decoration: none;
color: #0a5c84;
position: relative;
font-style: italic;
}

#sm-chat-root .privacy-note .powered-link::after {
content: "";
position: absolute;
left: 0;
bottom: -2px;
width: 100%;
height: 2px;
background-color: var(--mw-primary-soft);
transform: scaleX(0);
transform-origin: left;
transition: transform 0.3s ease;

}

#sm-chat-root .privacy-note .powered-link:hover {
color: var(--mw-primary-soft-light);
}

#sm-chat-root .privacy-note .powered-link:hover::after {
transform: scaleX(1);
}

#sm-chat-root .booking-panel-close-btn {
display: none;
font-size: 15px;
position: absolute;
right: 12px;
top: 50%;
transform: translateY(-50%);
}

#sm-chat-root .services-view {
padding: 12px;
overflow-y: auto;
height: 100%;
}

#sm-chat-root .service-card {
display: flex;
align-items: center;
gap: 12px;
padding: 12px 14px;
margin-bottom: 8px;
background: #fff;
border: 1px solid #dfe3e8;
border-radius: 12px;
cursor: pointer;
transition: background 0.18s ease, border-color 0.18s ease, box-shadow 0.18s ease;
user-select: none;
}

#sm-chat-root .service-card:hover {
background: #f4f8fc;
border-color: #a8c4dc;
box-shadow: 0 2px 8px rgba(10, 92, 132, 0.09);
}

#sm-chat-root .service-card.response-service-card {
border-color: rgba(0, 99, 180, 0.28);
box-shadow: 0 5px 16px rgba(0, 102, 154, 0.08);
}


#sm-chat-root .service-card:hover .service-card-arrow {
transform: translateX(3px);
background: #0a7fb9;
border-color: #0a7fb9;
color: #fff;
}

#sm-chat-root .ai-avatar{
    width:34px;
    height:34px;
    min-width:34px;
    border-radius:50%;
    display:flex;
    align-items:center;
    justify-content:center;
    background:linear-gradient(145deg, #00669a 0%, #1a82bb 100%);
    color:#fff;
    border:1px solid linear-gradient(145deg, #00669a 0%, #1a82bb 100%);
}

#sm-chat-root .smart-processes-avatar {
background: #fff;
border: 1px solid rgba(0, 102, 154, 0.18);
overflow: hidden;
}

#sm-chat-root .smart-processes-avatar img {
width: 28px;
height: 28px;
object-fit: contain;
display: block;
}

#sm-chat-root .ai-avatar svg {
width: 18px;
height: 18px;
}

#sm-chat-root .user-avatar{
    width:34px;
    height:34px;
    min-width:34px;
    border-radius:50%;
    display:flex;
    align-items:center;
    justify-content:center;
    background:linear-gradient(145deg, #00669a 0%, #1a82bb 100%);
    color:#fff;
    border:1px solid linear-gradient(145deg, #00669a 0%, #1a82bb 100%);
    margin-bottom:2px;
}

#sm-chat-root .service-card-icon {
width: 36px;
height: 36px;
border-radius: 8px;
background: #e8f2f9;
display: flex;
align-items: center;
justify-content: center;
flex-shrink: 0;
color: #0a5c84;
}

#sm-chat-root .service-card-info {
flex: 1;
min-width: 0;
display: flex;
flex-direction: column;
gap: 2px;
}

#sm-chat-root .service-card-title {
font-size: 13.5px;
font-weight: 600;
color: #1f2f46;
white-space: nowrap;
overflow: hidden;
text-overflow: ellipsis;
}

#sm-chat-root .service-card-url {
font-size: 11.5px;
color: #7a8fa6;
white-space: nowrap;
overflow: hidden;
text-overflow: ellipsis;
}

#sm-chat-root .service-card-description {
display: -webkit-box;
margin-top: 5px;
color: #3d5870;
font-size: 12.5px;
font-weight: 450;
line-height: 1.45;
-webkit-line-clamp: 2;
-webkit-box-orient: vertical;
overflow: hidden;
}

#sm-chat-root .service-card-description:empty {
display: none;
}

#sm-chat-root .service-card-arrow {
width: 30px;
height: 30px;
border-radius: 999px;
background: #eef6fb;
border: 1px solid #d8e8f2;
color: #0a5c84;
display: flex;
align-items: center;
justify-content: center;
flex-shrink: 0;
transition: transform 0.18s ease, color 0.18s ease, background 0.18s ease, border-color 0.18s ease;
}

#sm-chat-root .service-card-arrow svg {
display: block;
}

#sm-chat-root .service-iframe-view {
display: flex;
flex-direction: column;
height: 100%;
}

#sm-chat-root .service-iframe-toolbar {
display: flex;
align-items: center;
border-bottom: 1px solid #dfe3e8;
flex-shrink: 0;
}

#sm-chat-root .services-back-btn {
display: flex;
align-items: center;
gap: 6px;
padding: 10px 14px;
background: none;
border: none;
font-size: 13px;
color: #0a5c84;
cursor: pointer;
flex: 1;
font-weight: 500;
transition: background 0.15s ease;
}

#sm-chat-root .services-back-btn:hover {
background: #f0f4f8;
}

#sm-chat-root .iframe-expand-btn {
display: flex;
align-items: center;
justify-content: center;
width: 36px;
height: 36px;
background: none;
border: none;
border-left: 1px solid #dfe3e8;
color: #7a8fa6;
cursor: pointer;
flex-shrink: 0;
transition: background 0.15s ease, color 0.15s ease;
}

#sm-chat-root .iframe-expand-btn:hover {
background: #f0f4f8;
color: #0a5c84;
}

#sm-chat-root .service-iframe-container {
flex: 1;
overflow: hidden;
position: relative;
}

#sm-chat-root .service-iframe-container iframe {
width: 100%;
height: 100%;
border: none;
}

#sm-chat-root .chat-window.panel-expanded #chatMain {
flex: 0 0 40%;
min-width: 0;
}

#sm-chat-root .chat-window.panel-expanded .booking-panel {
flex: 1 1 0 !important;
width: auto !important;
border-left: 1px solid rgba(0, 0, 0, 0.1);
}

#sm-chat-root .chat-window.panels-swapped #chatMain {
order: 2;
}

#sm-chat-root .chat-window.panels-swapped .booking-panel {
order: 1;
border-left: none;
border-right: 1px solid rgba(0, 0, 0, 0.1);
}

#sm-chat-root .chat-window.panels-swapped .booking-panel-header {
margin-top: 8px;
}

#sm-chat-root .booking-panel {
position: relative;
}

#sm-chat-root .booking-resize-handle {
position: absolute;
left: 0;
top: 0;
bottom: 0;
width: 6px;
cursor: ew-resize;
z-index: 10;
transition: background 0.15s ease;
}

#sm-chat-root .booking-resize-handle::after {
content: "";
position: absolute;
left: 2px;
top: 50%;
transform: translateY(-50%);
width: 2px;
height: 32px;
border-radius: 2px;
background: #c8d4de;
opacity: 0;
transition: opacity 0.15s ease;
}

#sm-chat-root .booking-resize-handle:hover::after {
opacity: 1;
}

#sm-chat-root .booking-resize-handle:hover {
background: rgba(10, 92, 132, 0.07);
}

#sm-chat-root .chat-window.panels-swapped .booking-resize-handle {
left: auto;
right: 0;
}

#sm-chat-root .chat-window.panels-swapped .booking-resize-handle::after {
left: auto;
right: 2px;
}

@media (max-width: 768px) {

#sm-chat-root .chat-modal {
padding: 0;
}

#sm-chat-root .chat-window,
#sm-chat-root .chat-window.compact {
width: 100%;
height: 100%;
max-height: 100%;
border-radius: 0;
}

#sm-chat-root .topbar {
height: 80px;
min-height: 80px;
}

#sm-chat-root .bot-avatar {
position: absolute;
left: 18px;
top: 28px;
width: 78px;
height: 78px;
display: flex;
align-items: center;
justify-content: center;
z-index: 3;
border-radius: 50%;
background: rgb(255, 255, 255);
border-width: 4px;
border-style: solid;
border-color: rgb(2, 83, 125);
border-image: initial;
}

#sm-chat-root .bot-avatar .face,
#sm-chat-root .bot-avatar .face img {
width: 48px;
height: 48px;
}

#sm-chat-root .circular-text {
width: 80px;
height: 80px;
top: 50%;
}

#sm-chat-root .circle-text-style {
font-size: 6px;
letter-spacing: 1.2px;
}

#sm-chat-root .header-status {
margin-left: 82px;
}

#sm-chat-root .privacy-note,
#sm-chat-root .chat-window.compact .privacy-note {
padding: 0px 12px 8px;
font-size: 12px;
}


#sm-chat-root .welcome-card {
max-width: 100%;
padding: 14px 14px 10px;
}

#sm-chat-root .welcome-title,
#sm-chat-root .welcome-text,
#sm-chat-root .welcome-footer,
#sm-chat-root .service-list li,
#sm-chat-root .message {
font-size: 14px;
}

#sm-chat-root .message.user {
max-width: 82%;
}

#sm-chat-root .suggested-questions,
#sm-chat-root .suggested-services {
margin-left: 10px;
}

#sm-chat-root .window-actions {
display: flex;
align-items: center;
gap: 3px;
}

#sm-chat-root .toggle-btn-desktop {
display: none !important;
}

#sm-chat-root .toggle-btn-mobile {
display: inline-flex !important;
}

#sm-chat-root .swap-panels-btn {
display: none !important;
}

#sm-chat-root .booking-panel {
display: none;
position: fixed;
top: 80px;
left: 0;
right: 0;
bottom: 0;
z-index: 10000;
flex-direction: column;
background: #fff;
border-left: none;
width: 100%;
height: calc(100% - 80px);
}

#sm-chat-root .booking-panel.mobile-open {
display: flex !important;
}

/* #sm-chat-root .booking-panel-header {
display: none !important;
} */



    #sm-chat-root .source-services-btn-toggle {
        margin-left: auto;
        order: 9;
    }

#sm-chat-root .booking-panel-close-btn {
display: none !important;
}

#sm-chat-root .booking-panel-body {
flex: 1;
overflow: hidden;
display: flex;
flex-direction: column;
padding: 0;
background: #fff;
}

#sm-chat-root .services-view {
flex: 1;
overflow-y: auto;
height: auto;
padding: 12px;
}

#sm-chat-root .service-iframe-view {
flex: 1;
overflow: hidden;
display: flex;
flex-direction: column;
margin-top: 20px;
}

#sm-chat-root .service-iframe-container {
flex: 1;
overflow: hidden;
}

#sm-chat-root .service-iframe-container iframe {
width: 100%;
height: 100%;
border: none;
}

#sm-chat-root #servicesExpandBtn {
display: none !important;
}

#sm-chat-root .booking-resize-handle {
display: none;
}

#sm-chat-root .chat-window.expanded .booking-panel {
display: none !important;
}

#sm-chat-root .chat-window.expanded .booking-panel.mobile-open {
display: flex !important;
}

#sm-chat-root .topbar {
position: relative;
z-index: 10001;
}

#sm-chat-root .chat-window.expanded .booking-panel.mobile-open {
display: flex !important;
}

#sm-chat-root .chat-main {
        display: flex;
        flex-direction: column;
        height: 100%;
        overflow: hidden;
    }

    #sm-chat-root .chat-body {
        flex: 1;
        overflow-y: auto;
        padding-bottom: 20px;
    }

    #sm-chat-root .input-bar {
        flex-shrink: 0;
        position: relative;
        bottom: auto;
        background: var(--bg);
        z-index: 10;
    }

    #sm-chat-root .privacy-note {
        flex-shrink: 0;
        position: relative;
        bottom: auto;
        background: var(--bg);
        z-index: 9;
    }

}

@media (max-width: 480px) {
#sm-chat-root .window-actions {
gap: 3px;
}

#sm-chat-root .window-actions button {
width: 26px;
height: 26px;
font-size: 15px;
}

#sm-chat-root .bot-avatar {
width: 58px;
height: 58px;
top: 50%;
}

#sm-chat-root .bot-avatar .face,
#sm-chat-root .bot-avatar .face img {
width: 42px;
height: 42px;
}

#sm-chat-root .header-status {
margin-left: 74px;
}

#sm-chat-root .chat-body {
padding: 30px 10px 16px;
}

#sm-chat-root .message.bot,
#sm-chat-root .message.user,
#sm-chat-root .suggested-questions,
#sm-chat-root .suggested-services {
max-width: 100%;
}

#sm-chat-root .suggested-questions,
#sm-chat-root .suggested-services {
margin-left: 0;
max-width: 100%;
}

#sm-chat-root .circular-text {
width: 72px;
height: 72px;
top: 50%;
}

#sm-chat-root .circle-text-style {
font-size: 5.5px;
letter-spacing: 1px;
}

#sm-chat-root .chat-modal.align-end {
    justify-content: flex-end;
    align-items: flex-end;
    padding-bottom: 0px !important;
    padding-right: 0px !important;
}
}

#sm-chat-root .services-search-wrap {
position: relative;
padding: 0 0 10px 0;
}

#sm-chat-root .services-search-wrap svg {
position: absolute;
left: 10px;
top: 50%;
transform: translateY(-50%);
color: var(--color-text-secondary, #888);
pointer-events: none;
margin-top: -5px;
}

#sm-chat-root .services-search {
width: 100%;
box-sizing: border-box;
padding: 8px 10px 8px 34px;
border: 0.5px solid var(--color-border-secondary, #ccc);
border-radius: 12px;
font-size: 13px;
background: var(--color-background-primary, #fff);
color: var(--color-text-primary, #111);
outline: none;
}

#sm-chat-root .services-search:focus {
border-color: var(--color-border-primary, #999);
}

#sm-chat-root .services-no-results {
font-size: 13px;
color: var(--color-text-secondary, #888);
text-align: center;
padding: 20px 0;
}

#sm-chat-root .chat-window.compact .chat-and-booking {
flex-direction: column !important;
}
#sm-chat-root .chat-window.compact #bookingPanel {
display: none !important;
}

@media (max-width: 768px) {
#sm-chat-root .chat-window.compact #bookingPanel.mobile-open {
display: flex !important;
}
}

@keyframes sm-stepIn {
  from {
opacity: 0;
transform: translateY(6px);
} to   {
opacity: 1;
transform: translateY(0);
}
}
@keyframes sm-stepOut {
  from {
opacity: 1;
transform: translateY(0) scale(1);
}
  to   {
opacity: 0;
transform: translateY(-6px) scale(0.95);
}
}

#sm-chat-root .pipeline-step {
  animation: sm-stepIn 0.3s cubic-bezier(.2,.8,.3,1) both;
}

#sm-chat-root .pipeline-step.exiting {
  animation: sm-stepOut 0.25s ease-in forwards;
}

#sm-chat-root .pipeline-steps {
    display: flex;
    flex-direction: column;
    gap: 4px;
    margin-bottom: 10px;
}

#sm-chat-root .pipeline-step {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 12px;
    font-weight: 500;
    color: #9ca3af;
    opacity: 0;
    animation: sm-stepFadeIn 0.3s ease forwards;
    transition: color 0.3s ease;
}

#sm-chat-root .pipeline-step:last-child:not(.done) {
    color: var(--red);
}

#sm-chat-root .pipeline-step.done {
    color: #9ca3af;
}

#sm-chat-root .step-icon {
    font-size: 11px;
    width: 16px;
    text-align: center;
    flex-shrink: 0;
}

#sm-chat-root .source-services-btn-toggle {
border: none;
background: none;
cursor: pointer;
}
.pipeline-step:last-child:not(.done) .step-icon {
    display: inline-block;
    animation: sm-stepSpin 1.2s linear infinite;
    color: var(--red);
}

#sm-chat-root .pipeline-step.done .step-icon {
    animation: sm-stepPop 0.3s cubic-bezier(0.34, 1.56, 0.64, 1) forwards;
    color: #10b981;
}

#sm-chat-root .step-label {
    font-size: 12px;
    letter-spacing: 0.01em;
}

@keyframes sm-stepFadeIn {
    from {
        opacity: 0;
        transform: translateY(4px);
    }
    to   {
        opacity: 1;
        transform: translateY(0);
    }
}

@keyframes sm-stepSpin {
    from {
        transform: rotate(0deg);
    }
    to   {
        transform: rotate(360deg);
    }
}

@keyframes sm-stepPop {
    0%   {
        transform: scale(0.6); opacity: 0.5;
    }
    100% {
        transform: scale(1);   opacity: 1;
    }
}